Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
In this professional course on Customer Support, your participants will explore the different means of customer support and will learn how to use them to provide excellent customer service.
Participants will also learn the following:
– What is customer support
– What are the different venues for customer support
– What are the proper forms of documentation
– How to recognize challenges of customer support and how to deal with them
– How to be proactive in customer support