Course:
Customer Support
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. In this professional course on Customer Support, your participants will explore the different means of customer support and will learn how to use them to provide excellent customer service.
Organization
eLearning Kings
Your central source for custom interactive eLearning contents, products and development services. Using best in class advancements, experienced human resource and a modern approach, we deliver, cutting edge eLearning solutions.
Phone: 14734596996
Email: hello@elearningkings.com
View Organization
Organization
eLearning Kings
Your central source for custom interactive eLearning contents, products and development services. Using best in class advancements, experienced human resource and a modern approach, we deliver, cutting edge eLearning solutions.
Phone: 14734596996
Email: hello@elearningkings.com
View Organization
Course:
Customer Support
About this course
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
In this professional course on Customer Support, your participants will explore the different means of customer support and will learn how to use them to provide excellent customer service.
Participants will also learn the following:
– What is customer support
– What are the different venues for customer support
– What are the proper forms of documentation
– How to recognize challenges of customer support and how to deal with them
– How to be proactive in customer support
Progress
None
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Skills Covered
Job Outlook
Jobs requiring the skills outlined by this course.
Certifications
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Published
June 7, 2021
Last Updated
May 31, 2022
Commitment
Delivery Mode
Self-paced
Enrolled Students
4
Course Code
21345
Materials
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