About Alice Thomas-Roberts
This course, Business Etiquette for Professionals has nine more lessons covering nine weeks. It is practical, interactive, and impactful. What you learn here will remain with you for the rest of your lives. Participants will get the opportunity during lessons to consider scenarios and to choose actions they would take. Additionally, after each lesson, you'll have assignments to do some of what you have discussed and to report the next week. In our second lesson, which I have titled Essential Business Communication, we'll start off by talking about the invaluable impact of first impressions. I'm sure you've heard a lot about first impressions, but do you know that being conscious of the impressions we make on people even before we introduce ourselves to them is a skill we need to keep in mind? Yes, because people internally draw conclusions of us even before we speak to them. That's why I say, begin to speak to people first, once you have the opportunity. Set out to make people feel comfortable with you. Being aware of others around you and their needs is a business etiquette skill. Now, there are times when we have to introduce ourselves without another person introducing us. There is the proper way to introduce ourselves, and there are principles by which we are guided when we introduce someone to another person. In this course, Business Etiquette for Professionals, we'll discuss those principles and provide participants with opportunities to practice introducing themselves as well as others. Business Etiquette is about how you behave in real life situations, and this course will have you involved in a lot of real life activities so that when you face similar situations, you know exactly what you're supposed to do and you'll do it with confidence. In our third lesson, communication via phone and the Internet, we will talk about using the office phone as well, as a professional. We'll talk about ensuring you impress the customer or client on the other end. Many prospective clients to make decisions based on how they're spoken to by the first person who answers the phone, how long they have to wait, how many times they have been transferred and in general, how the system works. We'll also discuss some do's and don'ts of using your own cell phone, which we call cell phone etiquette. We'll talk about appropriate tone and intonation, both when speaking and writing so that you won't give the wrong impressions, and as a result, you won't have to do "damage control". Often we have to do damage control because we forget how we should be speaking to people. We'll also discuss what we expected of the professional in terms of sending and receiving business emails and using social media for business. In our fourth lesson, Non-verbal Communication Skills, we will consider body language not just other people's own, but in particular our own. So often we're not aware of what our body is saying, and sometimes we don't care. But as professionals we need to start caring. We will also study acceptable and unacceptable gestures and the body language of different cultures, because they may mean something different to what they mean in our culture. After this lesson, when you're interacting with a customer or client from a different culture, you will understand what you should and should not do. Our fifth lesson is titled Principles of Good Time Management and Business Meeting Etiquette. Managing our time is one of the most important skills of business etiquette. You can't be a professional and be always late, either at meetings or with your duties, projects, and assigned work. Anyone having issues with time management will appreciate this lesson and as I'll share with you, several principles of good time management. We'll also discuss issues with which we struggle, which prevent us from meeting our obligations and deadlines, and we'll agree on ways to handle them. Also in this lesson, we'll talk about attending business meetings, because so many of us struggle with arriving for meetings on time. We'll also discuss how to achieve a successful meeting and what are the obligations of the chairman and attendees. In our sixth lesson, working with a Team, one of my favorite subjects, we'll discuss what makes a good team and consider examples of good teams. We'll look at scenarios and get involved in exercises which help us to think of team spirit, and putting our teams first. And of course, our assignment will be about building and working with a team towards a specific goal. How we manage our relationships are important to professionalism and lesson seven professional relationships and boundaries will take us into managing our relationships. We will talk about the courtesies required to keep relationships at the professional level, about working with different people and different personalities, and about giving your word and maintaining your honor. In this lesson, we'll also talk about something that is difficult for many people, keeping issues of personal and work lives separate. As with previous lessons, there will be an assigned activity on which participants will have to report at the next class. Our eight lesson is titled Working with Difficult People. Now this is an important module of any business etiquette course, because this is where our challenge lies. This is when people will see who we really are. We can be most professional when we're interacting with those who are pleasant and easy to relate to. But when the challenging ones show up, too many professionals are unable to rise above the situation. In this lesson, we must study how to manage our own emotions and look at the concept of emotional intelligence. Learning to listen and being tactful is important when dealing with difficult people, but we have to learn the skill of listening and how to go about tactful communication. Lesson nine, Standards of Appearance and Dress Codes will also be an important lesson in this course because how we present ourselves at work related occasions and at social functions is the first impression people will have of us. Our understanding of commonly used dress codes is important and so too is our understanding of body markings and piercings, what they mean and what they say about our presentation. In this lesson, we'll also discuss standards of grooming for men and for women, in addition to jewelry, accessories and shoes for business. Our final lesson, Lesson ten, is one that would be a favorite with many, representing your office at social functions. This is where we'll talk about socializing yet still being professional, still applying your business etiquette skills, representing your company or your business image. We'll talk about what is required of you as a guest, and what is required of you, if you are the host. We'll go into detail on attending a cocktail reception and the etiquette expected; and we're also go into detail on attending working luncheons and dinners, from the time you arrive through your dining etiquette skills to your departure. We'll also talk about dining in different cultures and some dos and don'ts.